q98 Privacy Policy

1. Introduction

This Privacy Policy explains how q98 collects, uses, stores and protects the personal information of players who use our sports betting and gaming platform at q98.bio. It applies to everyone who registers an account, deposits funds, places bets, plays casino or bingo games, uses the q98 mobile app, or browses the platform.

When you register with q98, you are agreeing to the collection and use of your personal data as described in this policy. If you are not comfortable with how your data is handled, please do not register or continue using the platform.

This policy should be read alongside the Terms and Conditions, which govern your overall use of q98. Together they form the basis of the relationship between you and q98.

2. What We Collect

q98 collects personal data in the following categories:

We do not collect sensitive categories of data such as biometric information, religious beliefs or political opinions. The data we collect is limited to what is necessary to provide and maintain a safe, functional platform.

3. How We Use Your Data

The personal data q98 holds is used for the following specific purposes:

• Account management — creating and maintaining your q98 account, verifying your identity and age, and processing login requests.
• Payment processing — handling deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and other supported methods.
• Platform security — detecting and preventing fraud, bonus abuse, money laundering, underage gambling and other prohibited activities.
• Customer support — responding to queries, resolving disputes and communicating account-related information to you.
• Responsible gaming — monitoring activity patterns to identify potential problem gaming behaviour and providing appropriate tools and support.
• Platform improvement — using aggregated, anonymised data to improve the q98 platform, betting markets, game selection and overall user experience.
• Marketing communications — sending promotional offers and updates, but only where you have opted in and subject to your right to opt out at any time.

q98 does not use your personal data for automated decision-making that has a significant legal or financial impact on you without human review.

4. Payments & PKR Transactions

All financial transactions on q98 are denominated in PKR. When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast or a registered bank account, the transaction is processed through that payment provider's own secure infrastructure.

q98 receives confirmation of a successful transaction but does not store your full JazzCash PIN, Easypaisa credentials, card number or bank account password on our servers. We retain a record of the transaction amount, date, method and your account reference for internal accounting and support purposes.

Where you request a withdrawal, we verify that the destination account is registered in your name before processing. This check uses the identity information you provided at registration. Any mismatch will be flagged and may require additional verification before the withdrawal is released.

Transaction records are retained for as long as required for financial record-keeping and security audit purposes, as described in the Data Retention section below.

5. Sharing Your Data

q98 does not sell your personal data to any third party. We share data only in the following limited circumstances:

• Payment providers — JazzCash, Easypaisa, Raast and banking partners receive the transaction data necessary to process your deposits and withdrawals.
• Identity verification services — where required to verify age or identity as part of account opening or withdrawal processing.
• Technology service providers — hosting, security and platform infrastructure providers who operate under strict data processing agreements and are only permitted to use your data as instructed by q98.
• Legal and regulatory requirements — where q98 is required by applicable law or a valid legal process to disclose information, we will comply with that requirement.
• Fraud prevention — in cases of suspected fraud, money laundering or serious platform abuse, relevant data may be shared with partner platforms or investigative bodies as permitted by law.

Any third party that receives your data through q98 is bound by confidentiality obligations and is not permitted to use your personal information for their own independent purposes.

6. Cookies & Tracking

q98 uses cookies and similar technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you visit the site.

The types of cookies we use include:

• Essential cookies — required for the platform to function, including keeping you logged in during a session and remembering your preferences.
• Analytics cookies — used to understand how players navigate the platform so we can identify issues and make improvements. Data collected through analytics is aggregated and anonymised.
• Security cookies — help detect suspicious activity such as automated login attempts or unusual browsing patterns.

q98 does not use advertising or retargeting cookies that track you across other websites. You can manage cookie settings through your browser, but disabling essential cookies may affect how the platform works.

7. Data Retention

q98 retains personal data only for as long as necessary. The general retention approach is as follows:

• Active accounts — personal data is retained for the full duration your account is open and active on the platform.
• Closed accounts — following account closure, core identity and transaction records are retained for a minimum period required for financial and security purposes, after which they are deleted or anonymised.
• Support communications — records of support interactions are kept for a reasonable period to allow for follow-up and dispute resolution, then deleted.
• Inactive accounts — accounts showing no activity for an extended period may be classified as dormant. q98 will notify you before any action is taken on a dormant account.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you personally.

8. Security Measures

q98 takes data security seriously and applies the following protective measures across the platform:

• All data transmitted between your device and q98 is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using one-way hashing — they are never stored in plain text and cannot be retrieved by q98 staff.
• Access to personal data within q98 is restricted to staff who require it to perform their role. All internal access is logged and monitored.
• Regular security assessments are conducted to identify and address potential vulnerabilities in the platform.
• Two-factor authentication is available for your q98 account and is strongly recommended to protect against unauthorised access.

While q98 applies strong security practices, no platform can guarantee absolute security against all possible threats. You also play a role in keeping your account safe — use a strong, unique password, do not share your login credentials, and contact q98 support immediately if you suspect unauthorised access.

9. Your Rights

As a q98 player, you have the following rights regarding your personal data. To exercise any of these rights, contact q98 support through the platform's help section.

10. Minors

q98 is strictly an adult platform. Players must be at least 18 years of age to register an account and use any part of the service. q98 does not knowingly collect personal data from anyone under 18.

If we become aware that an account has been registered by a person under 18, the account will be closed immediately, any winnings voided and the deposited amount returned where verifiable. If you believe a minor has accessed q98, please contact support so we can investigate promptly.

Parents and guardians are encouraged to use parental control software to restrict access to online gaming and betting sites for minors. For more guidance, visit our Responsible Gaming page.

11. Changes to This Policy

q98 may update this Privacy Policy from time to time to reflect changes in platform features, payment methods or applicable requirements. When the policy is updated, the revised version will be published on this page with a new effective date shown at the top.

For significant changes that affect how your data is used, q98 will make reasonable efforts to notify registered players through the platform or by other available means. Continued use of q98 after a policy update constitutes acceptance of the revised terms.

If you have any questions about this Privacy Policy or how your data is handled, the q98 support team can be reached through the help section in the platform. You can also review our FAQ for answers to common privacy-related questions.