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Account & Login
Common questions about registering, signing in, and managing your Q98 profile.
Creating a Q98 account is straightforward. Visit the Register page, enter your mobile number, choose a strong password, and fill in the basic details. The whole process takes under two minutes. Once done, you can log in immediately and start exploring the platform — no waiting period required.
On the Login page, tap the "Forgot password?" link. You will be guided through a verification step using your registered phone number. Once verified, you can set a new password and regain full access. If you run into any trouble during recovery, our support team is available 24/7 via in-app chat.
No. Q98 allows only one account per person. Having multiple accounts is against our Terms and Conditions and may result in all associated accounts being permanently suspended. If you have lost access to your original account, use the password recovery option rather than creating a new one.
Log in to your Q98 account and go to the Profile or Account Settings section. Most basic details can be updated directly from there. For changes to your registered phone number, you may need to complete an identity verification step for security purposes. Contact support if you need further assistance.
Yes. Q98 is strictly for adults aged 18 and above. By registering, you confirm that you meet this age requirement. We take responsible gaming seriously and encourage all members to play within their personal means and set time or budget limits for themselves.
Deposits & Payments
Everything about adding funds to your Q98 account in PKR.
Q98 supports all major payment methods used across Pakistan. You can deposit using JazzCash, Easypaisa, Raast, standard bank transfer, debit/credit cards, and mobile wallets. All transactions are processed in PKR, so there are no conversion fees or exchange rate surprises.
The minimum deposit on Q98 varies slightly by payment method, but is generally kept low to make the platform accessible to all types of players. For JazzCash and Easypaisa, deposits as low as PKR 200 are typically accepted. Check your account cashier for the current minimums applicable to each method.
Most deposits via JazzCash and Easypaisa are credited instantly or within a few minutes. Bank transfers may take slightly longer — usually up to a few hours depending on your bank's processing speed. If your deposit has not appeared after 30 minutes, take a screenshot of your transaction confirmation and contact support with the reference number.
Q98 does not charge any deposit fees on its end. However, your payment provider — such as JazzCash or your bank — may apply their own standard transaction charges. Always check with your provider if you are unsure. The amount credited to your Q98 balance will be the exact figure that arrives at our end.
Withdrawals
How to get your winnings out quickly and securely.
Log in to your account and navigate to the Cashier or Withdraw section. Select your preferred payout method — JazzCash, Easypaisa, Raast, or bank transfer — enter the amount in PKR, and confirm the request. Make sure your account details match your registered information to avoid delays.
Withdrawal processing times depend on the method chosen. JazzCash and Easypaisa withdrawals are typically processed within a few hours. Bank transfers may take one to two business days. During peak periods, processing can occasionally take a little longer — our team works to clear all requests as fast as possible.
Yes, a minimum withdrawal threshold applies. The exact amount depends on the selected payout channel, but is generally set at a low PKR amount to give players flexibility. Check the Cashier section in your account for the current minimum applicable to your chosen withdrawal method.
Common reasons include: unmet bonus wagering requirements, account verification pending, mismatched payment details, or an active security review. If your withdrawal has been pending longer than expected, contact support with your transaction ID and account details. Most issues are resolved quickly once the relevant information is confirmed.
Bonuses & Promotions
How Q98 rewards you — from welcome bonuses to daily offers.
New Q98 members are eligible for a welcome bonus on their first deposit. The bonus is credited to your account automatically once the qualifying deposit is made. The exact bonus amount and percentage are displayed on the Register page and may vary based on ongoing promotions. Always check the current offer before registering.
Wagering requirements mean you need to bet a certain amount before bonus funds can be withdrawn as real cash. For example, a 10x wagering requirement on a PKR 1,000 bonus means you need to place a total of PKR 10,000 in bets before withdrawing. The requirements and eligible games for each bonus are outlined in the promotion's terms.
Absolutely. Q98 regularly runs reload bonuses, free bet offers tied to PSL and international cricket fixtures, cashback on losses, and loyalty rewards for consistent players. Logged-in members can view all active promotions directly from their account dashboard. The more regularly you play, the better your personalised offers become.
Bonuses may not be credited if the deposit did not meet the minimum qualifying amount, the promotional period had ended, or the offer was not opted into before the deposit. Some bonuses also require a specific payment method. If you believe a bonus should have been applied but was not, contact support within 24 hours with your deposit reference.
Sports Betting
Cricket, PSL, T20, football, and live betting questions.
Q98's Sports section covers Cricket extensively — including Test matches, ODIs, T20 Internationals, and the full Pakistan Super League (PSL) tournament. Beyond cricket, you can also bet on Football, Esports, Tennis, and other major international sports. Markets are updated in real time and new events are added regularly.
Yes. Q98 offers full in-play betting across major cricket matches and other sports. You can place bets ball-by-ball during T20 and PSL games, with odds updating in real time. The live betting interface is clean and fast — designed to work smoothly on both desktop and mobile so you never miss an over.
If a match is abandoned or officially postponed before the minimum required overs or play have been completed, most bets will be voided and stakes returned to your account balance. For matches that are reduced in overs due to weather but still reach an official result, settled bets will stand. Specific rules vary by market and are outlined in the Terms and Conditions.
Cash-out is available on selected markets and events. When the option is available, you will see it displayed on your active bet slip. Cash-out gives you the flexibility to lock in a return before the final result — useful when a match is swinging in momentum. Not all bets or markets support this feature.
Casino & Games
Slots, live casino, bingo, and game lobby questions.
The Game Lobby features hundreds of titles including video slots, classic slots, live dealer tables (Roulette, Baccarat, Blackjack), Teen Patti, Andar Bahar, and casual arcade games. New titles are added regularly, and logged-in members receive notifications when new games go live. There is something for every type of player.
The Bingo section on Q98 hosts multiple rooms with varying ticket prices in PKR. You buy tickets before each round, and numbers are drawn automatically. Winners are determined based on standard bingo patterns. Rooms are scheduled throughout the day and evening — check the lobby for upcoming game times and prize pools.
Q98 works with reputable game providers whose titles use certified Random Number Generator (RNG) technology to ensure outcomes are genuinely random and unpredictable. Live casino games are streamed from professional studios with real dealers, adding a transparent and interactive experience for players who prefer that style.
App & Download
Getting Q98 on your Android or iOS device.
Visit the Download page or the App page for full instructions. The Q98 app is available for Android devices as a direct APK download, and for iOS users through the mobile browser experience. Installation is quick — most users are up and running within a couple of minutes.
Yes. The official Q98 app is downloaded directly from q98.bio and is regularly tested for security. Always download only from the official Q98 website to avoid unofficial or modified versions. The app does not collect any unnecessary permissions and your login details remain encrypted at all times.
On Android, you may need to enable "Install from unknown sources" in your phone's security or privacy settings before installing the APK. This is a standard Android requirement for apps installed outside the Play Store. If the issue persists, try clearing your browser cache, re-downloading the file, and attempting the install again. Contact support if problems continue.
Security & Responsible Gaming
Keeping your account safe and playing within your means.
Q98 uses SSL (Secure Socket Layer) encryption across the entire platform, ensuring all data transmitted between your device and our servers is protected. Payment details are never stored in plain text. We also conduct regular security audits to keep the platform safe against evolving threats.
Change your password immediately from the account settings page. Then contact Q98 support through in-app chat with details of the suspicious activity. Our security team can review your login history and, if needed, place a temporary lock on your account while the matter is investigated.
Q98 encourages all members to play responsibly. You can set personal deposit limits, session time reminders, and self-exclusion periods directly from your account settings. We strongly advise setting a weekly or monthly budget before you start playing and sticking to it. For more guidance, visit our Responsible Gaming page.
- Set a daily, weekly, or monthly deposit limit.
- Use session time alerts to track how long you have been playing.
- Take a break using the self-exclusion option if needed.
- Q98 is for adults 18+ only — please play within your means.
If you wish to deactivate or permanently close your account, contact our support team directly. Please ensure any remaining balance is withdrawn before making the request. Account closure is permanent — you will not be able to reactivate the same account once the process is completed.